Insights from the CareOps Community

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Do you want to contribute or challenge the concepts and viewpoints in these posts? Contact us via rik@awellhealth.com.

A Michelin Guide for Patient Experience - Part One: The Kitchen Sets the Tone

What can Gordon Ramsay teach us about running a healthcare system? Turns out, it might be more than you think.

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State of CareOps 2023

The State of CareOps Report 2023 is the second installment of the survey and report initiated by Awell in collaboration with Health Tech Nerds and a group of individual contributors on the tools and practices to build, implement and continuously improve care flows.

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The advent of CareOps

For the very first time in healthcare history, provider organizations who learn faster which clinical practices contribute to better outcomes and which care delivery processes are inefficient and can be automated will create a sustainable competitive advantage, attracting higher value contracts from payers and more patients seeking best quality care.

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CareEx: Enhancing clinical experience for higher productivity

Care organizations should measure CareEx, reduce cognitive lead, enhance the flow state, improve feedback loops, address emotional stress, and foster balanced control and autonomy to build high-performing care teams.

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How looking differently at standardization is turning these care providers into winners

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Transforming care delivery through lean & human centred-design: a conversation with Ben Dolson (Twin Health)

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How Crossover Health delivers high-quality care by using the CareOps principles

An interview with Joel Haugen (CPO, Crossover Health) about building interdisciplinary teams, measurement-based care and building a hybrid care model.

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How Oak Street Health delivers high-quality care by following the CareOps principles

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How Headspace Health delivers high-quality care 
by using the CareOps principles

An interview with Wayne Li (VP Care Operations, Headspace Health) about clinician sustainability, balancing agility and driving efficient care delivery processes.

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State of CareOps 2022

Welcome to the very first State of CareOps report. The survey and report are driven by Awell in collaboration with Health Tech Nerds and a group of individual contributors.

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ClinOps debt: a silent killer for care providers

Don't let your Clinops Debt become bigger than Greece's national debt in 2008 or you might die

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Clinical Ops: a crucial piece of the puzzle in the patient journey

Why ClinOps is more glamorous than sales

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