The WelbeHealth Approach to Scaling Excellence

Thanks for tuning in (or catching up) on our webinar with Girish Shetty (VP of Technology) and Dr. Jeremy Berman (VP of Quality) at WelbeHealth

Here are my five key takeaways:

• 48-hour post-discharge intervention cuts readmissions. Data showed most readmissions happened within the first 48 hours after hospital discharge. Instead of the standard 7-day follow-up that most programs use, WelbeHealth now deploys home health nurses within 24-48 hours for medication reconciliation, vital sign checks, and immediate triage. This simple timing change has transformed their readmission rates.
• Implementation teams are their secret scaling weapon. When opening new locations, WelbeHealth deploys a SWAT team of nurses, physicians, and operational leaders for 2-3 months. They provide care to initial participants while simultaneously training new staff, then move to the next center. 
• Clinical operational dashboards that actually drive action. WelbeHealth consolidated 10+ separate reports into a single "landing page" dashboard organized by care processes, outcomes, participant satisfaction, and documentation. The magic is in the "drill-through" functionality - executives can start with high-level metrics like hospital admissions per thousand, then click through to see exactly which participants make up that metric, why they were admitted, and what interventions are happening.
• The TADA role accelerates standardization. WelbeHealth created a dedicated "Training and Adoption Specialist" position that operates at the central level to roll out changes across the organization and onboard new centers. Instead of hoping new protocols get implemented correctly, these specialists ensure consistency while respecting local market differences.
• Participant Advisory Committees put patients in charge. Each market runs a committee where participants directly contribute ideas about their care, center operations, and day center experiences. 

What I also found interesting is that WelbeHealth built a tech stack combining Athena EHR, a custom-built care management platform, and an interoperable data layer to make it all work together. I've become more convinced that an off-the-shelf EHR is just not feasible in value-based care.

Missed the session? You can watch the full recording here